Shanghai Pudong Airport Facilities
All the information featured on this page was compiled and written by David Enrich, a renowned expert in aviation and airport guides since 1999.
Shanghai Pudong International Airport offers a comprehensive range of services designed to ensure comfort, convenience, and efficiency for travelers passing through its terminals. From check-in and security to shopping, dining, and transportation, the airport is equipped with modern facilities to cater to both international and domestic passengers.
Check-in, Security, and Immigration
The airport provides multiple check-in counters for both international and domestic flights, with self-service kiosks available to speed up the process and reduce queues. Security checks have been streamlined, with advanced screening equipment and 24-hour security control for departures, ensuring a smooth experience for passengers at any time. Immigration counters are located after security for international departures, and there are dedicated lanes for premium passengers and those with special needs, such as families, elderly travelers, or those requiring extra assistance. The airport also offers a “one-stop” service center for passengers needing help with lost documents, flight changes, or special requests, ensuring a seamless journey through the airport
Shopping and Dining
Shanghai Pudong Airport features an extensive selection of shops and restaurants in both terminals. Travelers can find duty-free stores offering luxury goods, fashion boutiques, electronics, cosmetics, and local souvenirs, with many international brands represented. The airport’s food offerings range from fast-food chains like McDonald’s and Starbucks to local Chinese restaurants, specialty cafés, and gourmet dining options for those seeking a more refined experience. Convenience stores such as 7-Eleven and Lawson are available for quick snacks and essentials, and there are several dining options open 24 hours, making it easy to grab a bite at any time of day or night. Many restaurants also offer healthy, vegetarian, and halal options to accommodate diverse dietary needs.
Lounges and VIP Services
For those seeking extra comfort, Pudong Airport has numerous VIP lounges, including the Golden Century Lounge and China Eastern’s premium lounges, accessible with Priority Pass, LoungeKey, or by flying in business or first class. These lounges provide amenities such as premium food, Wi-Fi, newspapers, TV, and sometimes showers. However, public shower facilities are not available in the main terminals, only within certain VIP lounges. Some lounges also offer quiet workspaces, meeting rooms, and relaxation areas, making them ideal for business travelers or those with long layovers.Purchase your tickets to Shanghai Pudong Airport Lounges
Financial Services
The airport offers a full suite of financial services, including currency exchange counters, ATMs, and banks such as SPD Bank, which are conveniently located throughout the terminals. Passengers can exchange major currencies, withdraw cash, and access banking services for any urgent needs. Many counters support popular payment methods, including credit cards, mobile payments like Alipay and WeChat Pay, and international debit cards, ensuring travelers can manage their finances with ease.
Transportation and Connectivity
Shanghai Pudong Airport is well-connected to the city center and surrounding areas via several transportation options. The high-speed Maglev train, metro Line 2, airport shuttle buses, taxis, and private transfer services are available for quick and comfortable journeys. Internal shuttle buses link Terminals 1 and 2, and an underground people mover connects both main terminals with the satellite halls S1 and S2, making transfers between gates and terminals quick and efficient. For travelers with heavy luggage or limited mobility, the airport provides porter services and wheelchair assistance
Accessibility and Special Assistance
The airport is highly accessible, with elevators, ramps, adapted restrooms, and dedicated assistance for passengers with disabilities or special needs. Staff are available to help with mobility equipment and guide travelers through the airport. Information desks and multilingual staff are also on hand to provide support for international visitors, and there are dedicated counters for passengers with special requirements, such as unaccompanied minors or those traveling with medical equipment.
Health and Wellness
First aid stations are located in key areas of the airport, including arrivals and departures halls, and medical assistance is available for emergencies. The airport also features drinking water dispensers, allowing passengers to refill bottles after security checks. For travelers with long layovers, the airport offers rest zones with reclining chairs and quiet areas to relax or nap
Other Services
- Free Wi-Fi is available throughout the terminals, ensuring travelers can stay connected and work or browse the internet with ease.
- Baggage services include free trolleys, baggage wrapping, and lost luggage assistance, with dedicated counters for reporting and resolving any issues.
- There are dedicated areas for family travelers, including children’s play zones and family restrooms, making the airport welcoming for families with young children.
- Business centers offer phone and internet services for travelers needing to work on the go, and some areas provide quiet workspaces and meeting rooms.
Shanghai Pudong International Airport goes above and beyond to cater to a wide range of traveler needs, offering a variety of additional amenities and conveniences. Free Wi-Fi is available throughout all terminals, ensuring passengers can stay connected for work, entertainment, or communication with family and friends. The airport also provides dedicated business centers equipped with computers, printers, and high-speed internet, making it easy for business travelers to handle last-minute tasks or prepare for meetings.
Baggage services are comprehensive, including free trolleys, baggage wrapping for extra security, and a lost luggage assistance desk where passengers can report and resolve any baggage issues promptly. For those needing to send or receive parcels, there are courier service counters available, allowing quick shipping of documents or gifts.
Family travelers will appreciate the dedicated children’s play zones and family restrooms, which are equipped with baby changing facilities and comfortable seating for parents. The airport also features quiet zones and rest areas with reclining chairs, perfect for travelers seeking a peaceful place to relax or nap during long layovers.
For those who need to freshen up, there are restrooms and, in select VIP lounges, shower facilities. Additionally, the airport provides luggage storage lockers for short-term or overnight use, allowing travelers to explore the city without carrying heavy bags.
Medical services are available through first aid stations and pharmacies, where basic medications and health supplies can be purchased. For travelers with urgent needs, the airport also offers a police station and a lost-and-found office, ensuring safety and peace of mind.
Finally, the airport features tourist information desks where visitors can obtain maps, brochures, and recommendations for local attractions, as well as assistance with booking tours or hotels. With these services, Shanghai Pudong International Airport ensures that every passenger, regardless of their needs, enjoys a comfortable and convenient experience.